Privacy Policy

Aurora Underwriting Solutions Inc. and the insurance industry have a solid track record of respecting your right to privacy and safeguarding your client’s personal information. As a result of federal legislation, we’ve further strengthened our privacy commitment by informing you of why and how we collect, use and disclose your client’s personal information in a manner that a reasonable person would consider appropriate in the circumstances.

Private Information Collected.

Depending on the purpose(s) for which we need to collect it, we may ask for the following client information including:

  • Name, address, telephone and fax numbers, e-mail, birth date.
  • Claims history
  • Driver’s record
  • Details about your client’s property such as the value of their home and its contents

We may obtain this information from:

  • Your broker
  • Insurance companies
  • Credit organizations
  • Motor vehicle and driver licensing authorities

Why do we collect personal information?

When writing or renewing a product with Aurora Underwriting Solutions Inc., we will need to collect some of your client’s personal information. Common purposes for which we collect your client’s personal information are to:

  • Enable us to write or renew an insurance policy for you
  • Determine if we have the capacity to accept your risk
  • Determine the appropriate rates/restrictions we need to include on your client’s policy
  • Ensure your client’s information is accurate and up-to-date
  • Protect us both against error or fraud

Who do we disclose your client’s personal information to?

For many of the purposes identified above, we will need to share your clients personal information with others in order to serve your needs.  These other parties commonly include:

  • Other Insurance companies
  • Brokers
  • Professionals working with us such as adjusters or lawyers
  • Financial institutions

How do we protect your private information?

In order to protect your client’s personal information and right to privacy, we will:

  • Not collect, use or disclose your client’s personal information for any purpose other than those that we identify to you
  • Keep your client’s personal information only for as long as we need it to fulfill the stated purpose or as required by law
  • Maintain your private information in as accurate, complete and up-to-date a form as possible
  • Safeguard your client’s private information to the best of our ability
  • Respond to any request you may make to access or correct the private information we hold about your client.

Privacy Internet Communication

As the privacy of communication over the Internet cannot be guaranteed, we do not assume any responsibility for any harm, loss, or damage that might occur by the sending of personal and confidential information


In using this site, you signify your consent to our privacy policy. If you are not in agreement, please do not use the site. We reserve the right, at our discretion, to update, change, modify, add, or remove this policy from time to time, as appropriate. Should we make changes, we will publish these on the site in a timely fashion.
Please do not hesitate to contact our Privacy Officer should you have any questions.

Our Privacy Officer may be contacted as follows:

Name of Organization: Aurora Underwriting Solutions Inc.

Address: 100A-1725 Upper James Street, Hamilton, Ontario

Telephone: 1-866-328-1314

Email: [email protected]

Speak to one of our insurance experts now by calling 1-866-328-1314.